Ivanti Web Access

Ivanti Web Access is the web-based delivery platform for Ivanti Service Desk and Ivanti Asset Manager.

For an up-to-date list of supported web browsers and browser versions, see Supported Platforms.

This section gives an overview of the application and its user interface, and also describes how to start and log in to the application.

You can find out about:

• Web Access, Web Desk, and Self Service
• Logging in
• The Web Desk toolbar
• The Web Desk shortcut bar
• Adding items to the shortcut bar
• Adding queries to the shortcut bar
• The Self Service navigation bar
• The document area
• System preferences
• Defining a Self Service login page
• User preferences
• Editing the Self Service colour scheme
• Changing the Self Service toolbar and group images
• Keyboard access

Web Access also incorporates Chat functionality to help end users to communicate better with support.

For information about how to configure and use Chat, see Chat.